Posted Date - 04/20/17, Closing Date - Open Until Filled
Rochester, New York - United States
Case Management,outreach,Service Coordination
Program: Professional Mentoring
Location: 49 Stone Street
Position: Mobility Mentor
Hours: 37.5 hrs/wk, 52 wks year
Salary Range: $29,692 - $40,000 annually
Summary of Responsibilities:
Under the direct supervision of the Mobility Mentor Manager, the Mobility Mentor will provide support to program participants seeking economic mobility and self-sufficiency through enrollment in the Bridges for Success program (B2S).The B2S Mobility Mentor will plan, monitor and implement recruitment/outreach and case management activities for participants; work with service providers to ensure access and coordination of resources; and serve as liaisons between participants, their families and community organizations that offer opportunities and assistance. Additional duties include: intake & assessment services; development of individual service plans/goal setting; monitoring and evaluation of participant progress/outcomes; life-skills/self-sufficiency skills coaching; information & referrals, facilitation of individual counseling/group meetings, prevention education & developmental workshops; data management and reporting; development and coordination of special events and collaborative partnerships; and service monitoring to ensure compliance with objectives, standards and promote program growth.
Qualifications/Education and Experience:
Education: Bachelor’s Degree required in Social Work, Counseling, Mental Health, Human Services, or related discipline; or Associates Degree and equivalent combination of work experience considered.
Experience: Minimum of two (2) years of direct care work experience required in case management, service coordination, human services, counseling, asset building, community outreach, or related filed.
Experience in educational/career/vocational development required; knowledgeable regarding local occupational, educational, and labor market information/laws. Experience with educational/vocational testing and career interest assessment/inventory instruments and resources helpful; familiarity with Civil Service exams and testing process helpful; knowledge of high school equivalency, financial literacy, credit establishment/ repair and banking processes preferred: job readiness and placement experience preferred; knowledge of educational, workforce initiatives (i.e. Rochester Works), business community/employment opportunities preferred .
Must be attentive to details; have strong administrative, analytical, negotiations and problem solving skills; must have good organizational & planning skills, ability to manage multiple priorities and meet fixed dead-lines; requires flexibility and ability to work in fast-paced environment.
Ability to develop effective working relationships at various levels within the organization and the community is required; must have demonstrated ability to develop and maintain effective partnerships with human service, childcare, residential, business, financial, educational organizations and other sectors of the community, both public and private; knowledge of the Greater Rochester area and experience working in a collaborative structure is extremely helpful.
Must have good communication skills, both verbal and written. Excellent interpersonal and customer service skills are essential; must have demonstrated ability to interact with diverse individuals/groups in diverse settings; must maintain respect for cultural backgrounds and practices of employees/consumers; and must have the ability to initiate and maintain partnerships with both internal & external customers.
Should possess an understanding of the issues relating to low-income and/or vulnerable populations; must have good understanding and sensitivity of related issues faced by individuals/families moving from dependence on public assistance to independence and self-sufficiency.
Requires good public speaking and facilitation skills; experience developing and conducting training sessions required; knowledge of public/media relations, marketing and social media is helpful.
Requires proficiency in use of all Microsoft Office products, experience in CAP 60 preferred; assist in maintaining program data and consumer information; assist in analyzing and interpreting progress in meeting program outcomes; ability to complete input and documentation in preparing reports, presentations and announcements on consumer/program status in meeting goals.
Bi-lingual capabilities English/Spanish strongly preferred. Exp. in American Sign Language is a plus.
Volunteer recruitment and management experience is a plus.
Requires the physical health and physical capability to work in an office and various community settings.
Requires flexibility in working occasional evening and weekend hours.
Requires a valid NYS Driver’s License, and access to reliable transportation.
The above description covers the principle functions of the job. It is not intended to be a complete listing of all the miscellaneous incidental or substantially similar duties, which may be assigned during normal or emergency operations.